We offer free standard shipping on every order within the United States (including Alaska and Hawaii) and Canada. Orders are usually delivered within 4 - 7 business days. You will receive a shipping confirmation once your order is shipped.
Please note that some orders may be delayed beyond the estimated delivery dates due to circumstances beyond our control. In the busiest periods, our warehouse may need an extra three business days to ship your order.
If you are not 100% satisfied with your purchase, simply send back unused items with original tags within 30 days and we’ll refund the full cost of the returned item(s). In the interest of hygiene and safety, masks are not eligible for return unless they are faulty.
Please go to returnsus.notsoape.comto start the return process. You will need your order confirmation number to process your return.
Some items are non-returnable due to hygiene reasons, and this will be clearly marked on our website. This does not affect your statutory rights.
We ask that all items are returned in their original selling condition (with original packaging, tags and/or labels). Please note that all items will be inspected when they reach our warehouse and will be sent back if they are found to be in an unsuitable condition.
You will receive emails throughout the return process. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Return shipping charges
Not So Ape only covers return shipping charges for items that are defective, items that look different to the image on the website, for incorrectly delivered items, or items not delivered in original packaging.