Last Updated: September 1, 2021

This Privacy Notice describes how Big River Services, Inc. (“we”, “us”, “our”) collects, processes, uses, and shares your personal information when you visit or make a purchase from this website (the “Site”). By visiting the Site, you are consenting to the practices described in this Privacy Notice.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies already installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We may also receive information about you from other sources, such as delivery information from our carriers, which would be used to provide you with a more efficient service.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; and
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use personal information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, providing customer service, and providing you with invoices and/or order confirmations).  Additionally, we use this information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • Provide recommendations and personalize the services provided to you;
  • Comply with legal obligations; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We also use personal information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve, troubleshoot, and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). In addition, anonymized or aggregated personal information may be used to inform ad targeting and retargeting of marketing campaigns as described below.

SHARING YOUR PERSONAL INFORMATION

The protection of your personal information is important to us and we do not sell your personal information. Your personal information may be shared with affiliates and we share your personal information with third parties to improve how you experience the Site, in transactions whereby we make their services available to you, and to perform functions on our behalf (including, but not limited to, fulfillment, marketing, processing payments).

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, enforce or comply with our Conditions of Use, and other agreements, or to otherwise protect our rights, safety, or property of us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive specific notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

BEHAVIORAL ADVERTISING

As described above, we may use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you.  As a result, advertising partners may collect information about you when you interact with their content, advertising, and services. This information does not include your name or other information that directly identifies you when we do this. Instead, an advertising identifier like a cookie or other device identifier is used. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

To the extent required by applicable law, you have the right to request access to or delete your personal information. If you wish to do so, please contact us.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DATA SECURITY

In addition to physical, electronic, and procedural safeguards, we use encryption protocols and software to protect the security of your personal information. When handling credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS). It is your obligation to protect against unauthorized access to your password, computers, devices, and applications and we recommend using a unique password for the Site that is not used for other accounts.

MINORS

The Site is not intended for individuals under the age of 18. If you are under 18, you may only use the Site with the permission of a parent or guardian.

CHANGES

We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any updates to this Privacy Notice will be posted and as such, your continued use of the Site constitutes your acceptance of the updated terms. You should check the Site frequently to see recent changes.

CONDITIONS OF USE AND NOTICES

Your use of the Site and any dispute over privacy is subject to this Privacy Notice and the Conditions of Use, including limitations on damages, resolution of disputes, and application of the laws of the state of Washington. 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info-us@notsoape.com or by mail at: Big River Services Inc.,1037 NE 65th St #81850 Seattle, WA 98115