Registering for this site allows you to access your order status and history. Just fill in the fields below, and weâll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
We offer free standard shipping on every order within the United States (including Alaska and Hawaii) and Canada. Orders are usually delivered within 4 - 7 business days. You will receive a shipping confirmation once your order is shipped.
Please note that some orders may be delayed beyond the estimated delivery dates due to circumstances beyond our control. In the busiest periods, our warehouse may need an extra three business days to ship your order.
If you have any further questions, please contact us firstname.lastname@example.org.
If you are not 100% satisfied with your purchase, simply send back unused items with original tags within 30 days and we’ll refund the full cost of the returned item(s). In the interest of hygiene and safety, masks are not eligible for return unless they are faulty.
Please go to returnsus.notsoape.com to start the return process. You will need your order confirmation number to process your return.
You can monitor the status of your return at any time at returnsus.notsoape.com.
Some items are non-returnable due to hygiene reasons, and this will be clearly marked on our website. This does not affect your statutory rights.
We ask that all items are returned in their original selling condition (with original packaging, tags and/or labels). Please note that all items will be inspected when they reach our warehouse and will be sent back if they are found to be in an unsuitable condition.
You will receive emails throughout the return process. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days.
Not So Ape only covers return shipping charges for items that are defective, items that look different to the image on the website, for incorrectly delivered items, or items not delivered in original packaging.
You can always contact us with any questions at email@example.com.
Last Updated: September 1, 2021 This Privacy Notice describes how Big River Services, Inc. (“we”, “us”, “our”) collects, processes, uses, and shares your personal information when you visit or make a purchase from this website (the “Site”). By visiting the Site, you are consenting to the practices described in this Privacy Notice.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies already installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We may also receive information about you from other sources, such as delivery information from our carriers, which would be used to provide you with a more efficient service.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org; “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; and “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
We use personal information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, providing customer service, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
Communicate with you;
Screen our orders for potential risk or fraud;
Provide recommendations and personalize the services provided to you;
Comply with legal obligations; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We also use personal information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve, troubleshoot, and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). In addition, anonymized or aggregated personal information may be used to inform ad targeting and retargeting of marketing campaigns as described below.
The protection of your personal information is important to us and we do not sell your personal information. Your personal information may be shared with affiliates and we share your personal information with third parties to improve how you experience the Site, in transactions whereby we make their services available to you, and to perform functions on our behalf (including, but not limited to, fulfillment, marketing, processing payments).
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, enforce or comply with our Conditions of Use, and other agreements, or to otherwise protect our rights, safety, or property of us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive specific notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
As described above, we may use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. As a result, advertising partners may collect information about you when you interact with their content, advertising, and services. This information does not include your name or other information that directly identifies you when we do this. Instead, an advertising identifier like a cookie or other device identifier is used. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
To the extent required by applicable law, you have the right to request access to or delete your personal information. If you wish to do so, please contact us.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
In addition to physical, electronic, and procedural safeguards, we use encryption protocols and software to protect the security of your personal information. When handling credit card data, we follow the Payment Card Industry Data Security Standard (PCI DSS). It is your obligation to protect against unauthorized access to your password, computers, devices, and applications and we recommend using a unique password for the Site that is not used for other accounts.
The Site is not intended for individuals under the age of 18. If you are under 18, you may only use the Site with the permission of a parent or guardian.
We may update this Privacy Notice from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any updates to this Privacy Notice will be posted and as such, your continued use of the Site constitutes your acceptance of the updated terms. You should check the Site frequently to see recent changes.
Your use of the Site and any dispute over privacy is subject to this Privacy Notice and the Conditions of Use, including limitations on damages, resolution of disputes, and application of the laws of the state of Washington.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail at:
2300 7th Ave, Ste B100, Back Entrance
Seattle, WA 98121
Last Updated: September 1, 2021
This website is operated by Big River Services, Inc. (“we”, “us”, “our”). We provide website features and other products and services to you when you visit or shop on this website or use our products or services (collectively, "Services"). By using the Services, you agree, on behalf of yourself and all members of your household and others who use any Service under your account, to the following terms and conditions (the “Terms of Service”).
We offer a wide range of Services, and sometimes additional terms may apply. When you use a Service you also will be subject to the guidelines, terms and agreements applicable to that Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control. Please review our Privacy Notice, which also governs your use of the Services.
You may need your own account to use certain Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. When we sell products for children, we sell them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Services only with involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, terminate your rights to use the Services, remove or edit content, or cancel orders in our sole discretion.
When you use the Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Services and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You may post reviews, comments, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right (but do not have the obligation) to remove or edit such content, but do not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assumes no liability for any content posted by you or any third party.
All content included in or made available through any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is our property or the property of our content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Service is our exclusive property and protected by U.S. and international copyright laws.
Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, we or our content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Services. This license does not include any resale or commercial use of any Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any of our trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by us terminate if you do not comply with these Conditions of Use or any Service Terms.
All purchases of physical items from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We do not take title to returned items until we receive the item. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on our website and other retailers. Certain products may have a "Was Price" displayed, which is determined using recent price history of the product.
We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by us is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.
You may not use any Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software, technology, and services.
THE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
Any dispute or claim relating in any way to your use of any Service will be adjudicated in the state or Federal courts in King County, Washington, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.
By using any Service, you agree that applicable federal law, and the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us.
Please review our other policies posted on this site. These policies also govern your use of Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
You can reach us by email at email@example.com or by postal mail at:
2300 7th Ave, Ste B100, Back Entrance
Seattle, WA 98121